Privacy Policy
Last updated: July 2026
Aurora Botanique ("we", "our", or "us") is an aesthetic medicine and beauty clinic based in Yerevan, Republic of Armenia. We respect your privacy and are committed to protecting your personal information, including the health-related data you entrust to us when receiving treatments.
This Privacy Policy explains what information we collect, how and why we use it, who we share it with, and the rights you have. It applies to visitors of our website, clients who book and receive services, and customers who purchase our retail products.
Who We Are
The controller responsible for your personal data is Aurora Botanique, located at 6/3 Yekmalyan St, Yerevan 0002, Republic of Armenia. For any privacy question or to exercise your rights, contact us at info@aurora-botanique.com or +374 (93) 88-88-12.
Information We Collect
Depending on how you interact with us, we may collect:
- Identity and contact details: name, surname, phone number, email, date of birth, preferred language and communication preferences
- Booking and service data: requested services, appointment preferences, visit history, procedures performed, products and devices used, and related notes
- Health information: allergies, contraindications, medications, pregnancy status, skin conditions and other medical details you share so treatments can be performed safely, together with signed consent forms
- Images: before/after and treatment photographs, taken only where you provide consent
- Payment information: transaction amount, status and reference. Full card details are handled directly by our payment provider and are not stored by us
- Technical and usage data: IP address, device and browser type, pages viewed, and cookie identifiers
How We Use Your Information
We use your information to:
- Provide and safely perform treatments, services and retail orders
- Assess your suitability and contraindications before a procedure
- Manage bookings, reminders, cancellations and enquiries
- Process payments and maintain client and medical records as required by law
- Send service messages and, with your consent, news and offers
- Improve our services and website experience
- Comply with our legal, tax, accounting and health obligations
Health and Special Category Data
Because we provide aesthetic medical procedures, we necessarily process health-related information. We do so to protect your safety and vital interests and on the basis of your explicit consent. You may choose not to provide certain information, but this may prevent us from performing specific procedures.
Photographs
Before/after and treatment photographs are taken only with your explicit consent. They form part of your treatment record and, separately and only if you agree, may be used for training or marketing. You can withdraw photo consent at any time, without affecting the care you receive.
Legal Basis for Processing
We rely on: performance of a contract with you; your consent (in particular for health data, photographs and marketing); compliance with legal obligations such as medical record-keeping and tax; and our legitimate interests in securing and improving our services. We process personal data in accordance with the Republic of Armenia Law on the Protection of Personal Data, and, where it applies to visitors in the European Economic Area, the EU GDPR.
How We Share Your Information
We do not sell your personal data. We share it only as necessary with:
- Payment providers, to process payments and refunds
- Scheduling and calendar tools, to manage appointments
- Email and messaging providers, to send confirmations and communications
- Website analytics and advertising tools, such as the Meta (Facebook) Pixel, to measure and improve our reach
- IT, hosting and storage providers that support our operations
- Professional advisers and public authorities, where required by law
International Transfers
Some of our providers operate outside Armenia (for example in the European Union or the United States). Where your data is transferred abroad, we take steps to ensure it remains protected to an adequate standard.
Cookies and Tracking
We use cookies and similar technologies that are essential for the website to function, as well as optional analytics and advertising cookies and pixels that help us understand how visitors use our site. You can manage your preferences through your browser settings and any cookie banner shown on the site.
Data Retention
We keep personal information only for as long as necessary. Client and medical records are retained for the period required by applicable health and accounting laws; booking and payment records for the relevant legal and tax periods; marketing data until you withdraw your consent; and website data for a limited period.
Data Security
We apply appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration or destruction, and limit access to authorized staff only. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your data
- Restrict or object to certain processing
- Request portability of data you provided to us
- Withdraw consent at any time, where processing is based on consent
- Lodge a complaint with the supervisory authority (in Armenia, the Personal Data Protection Agency of the Ministry of Justice)
Minors
Services for persons under the age of 18 are provided only with the consent and presence of a parent or legal guardian. We do not knowingly collect personal data from children without such consent.
Marketing
Where you have given consent, we may send you news, offers and updates. You can opt out at any time using the unsubscribe link in our messages or by contacting us directly.
Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top indicates the latest version, and any material changes will be reflected on this page.
Contact Us
For any question about this Privacy Policy or the processing of your personal data, contact Aurora Botanique at info@aurora-botanique.com, +374 (93) 88-88-12, or 6/3 Yekmalyan St, Yerevan 0002, Republic of Armenia.
By using this website and our services, you acknowledge that you have read and understood this Privacy Policy.